Date August 27–28, 2013

Time 07:45–19:00 AEST (August 27, 2013); 07:45–16:00 AEST (August 28, 2013)

Venue Melbourne Convention Centre, Melbourne, Victoria, Australia

Infosys discusses strategies for engaging with digital consumers and creating value through core banking upgrades

Event overview

In 2013, the key drivers in the future roadmap of the banking and financial services sector will be: desire for greater customer centricity, operational excellence and the use of data to make fact-based decisions. This two-day summit will address strategies involved in addressing these challenges.

Connect with Infosys

Infosys Financial Services leaders will offer the latest Australian research, as well as insights gained from partnering with many of the largest banks and financial institutions across Australia, the US and Europe. They will offer practical insights on engaging digital consumers, making the most of big data opportunities and creating value through core banking technology.

Who should attend?

Technology and business leaders from:

  • Retail banking
  • Regulators / government bodies
  • Credit unions
  • Non-banking financial institutions
  • Professional services
  • Institutional banking
  • Financial organisations
  • Insurance organisations
  • Security and risk management businesses
 

Session Details

Date

August 27–28, 2013

 
Time

07:45–19:00 AEST (August 27, 2013); 07:45–16:00 AEST (August 28, 2013)

 
Venue

Melbourne Convention Centre, Melbourne, Victoria, Australia

 
Speakers

Andrew Groth, Vice President and General Manager, Financial Services – Asia Pacific, Infosys

Robert Liong, Partner – Management Consulting, Financial Services – Asia Pacific, Infosys Lodestone

Date / Time Sessions Speakers
August 27, 2013 / 10:00–10:30

Hey, That’s my data: Insights and strategies for closing the gap between digital consumers and their financial institutions

Digital consumers are complicated creatures: keen to find great deals and receive more personalised experiences, but wary of sharing the kind of information online that would also help in the creation of more relevant / customised products and services. Banks, insurers and wealth managers will turn to new strategies to build loyalty and intimacy, improve service, and deliver the digital privacy and convenience their customers crave.

 Andrew Groth, Vice President and General Manager, Financial Services – Asia Pacific, Infosys
August 28, 2013 / 15:00–15:45

Panel discussion: Creating value through upgrading your core banking technology

  • Making significant progress through strategic technology initiatives by upgrading core banking systems
  • Meeting the needs of tomorrow’s customers by building a secure infrastructure
  • Reengineering the back- and front-end operations to offer mobility, flexibility and security to customers
  • Increasing business performance and reducing cost structures both in IT and business operations
 Robert Liong, Partner – Management Consulting, Financial Services – Asia Pacific, Infosys Lodestone

Speaker profiles

Andrew Groth, Vice President and General Manager, Financial Services – Asia Pacific, Infosys

Andrew Groth is a senior executive with 30 years of international experience. Andrew has a successful track record of delivering value and managing customer relationships in the technology and managed services (BPO & ITO) industry across multiple continents. Currently, Andrew leads the Financial Services practice for Asia Pacific.

Robert Liong, Partner – Management Consulting, Financial Services – Asia Pacific, Infosys Lodestone

Robert Liong is an Infosys Lodestone partner for management consulting in financial services and insurance across Asia Pacific. Robert brings more than 25 years of industry and consulting experience, including executive leadership roles at ING and Westpac.