Exceeding Customer Expectations through Operations

Event details | Event overview | Session details | Speaker profile

Event details

Date: November 13 and 14, 2014
Venue: Michigan Union Building, Ann Arbor, MI
Moderators: Rohit Kedia, VP, Manufacturing, Americas, Infosys

Event overview

The Global Operation Conference (GOC) is an annual event organized by the Tauber Institute for Global Operations at the University of Michigan, Ann Arbor. The main objective of GOC is to bring together global leaders in the industry and academia to share, debate, and strategize to advance the worldwide practice of operations. Infosys, a Silver sponsor at GOC this year, will deliver a keynote session. This year the Tauber Institute seeks to explore the idea of exceeding customer expectations through operations.

Session details

Topic: Transforming Business Operations with Software and Technology
Date: Friday, November 14, 2014
Time: 12:15 p.m. to 1:15 p.m. – lunch and keynote session
Location: Michigan Union Building, Ann Arbor, MI
Speaker: Rohit Kedia, VP, Manufacturing, Americas, Infosys

Session description

The conference is all about operations and the theme of the conference this year is ‘Exceeding Customer Expectations through Operations’. Hence, in line with our thrust around smart-operations and IOT, the Infosys keynote speech will focus on the following:

  • Operations are no longer boring; they are the new frontier of software- and technology-led innovation
  • Operations are no longer limited to back office; they are now a source for creating completely new and enriching customer experiences

Speaker profile

RohitWith extensive experience in the industry, managing automotive and aerospace companies, Rohit has been with Infosys for over 12 years. As part of the management team that has given strategic direction to the business of Infosys in the automotive industry, he has helped build the business across services ranging from IT services, BPO, product engineering, and consulting. He has won several awards for his contributions to the company.

His areas of interest include trends and outlook for the automotive industry, the globalization of product development, strategic sourcing, the environment and sustainability, IT management, and the role of technology in creating revenue streams.

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