Date: April 27 – May 1, 2014
Both No: 108
Venue: Mascone Center, San Francisco
Knowledge14 is a learning and networking experience for all service-centric IT professionals. More than 6,000 ServiceNow customers and partners will converge at the event to share ideas. Infosys will showcase thought leadership on the theme ‘Services transformation simplified’ during the event. Infosys will also showcase key offerings on simplification of IT services, industrialized service delivery, service visualization, service governance, and cloud orchestration.
Session detailsTopic:Accelerating Organizational Learning with Enterprise Service Management
Date:Wednesday, April 30, 2014
Time:10:10 a.m. – 11:00 a.m.
- Adil Ahmed, Director, Knowledge Systems Bristow Group
- Balu Mahesh, Project Manager Infosys
Cultural differences, legacy practices, conflicting definitions, and divergent agendas can get in the way of adopting an enterprise approach to service management. This session explores how Bristow Group, the world leader of helicopter services to the global offshore energy industry, accelerated organizational learning.
Bristow Group developed a scalable service management framework for IT and extended it to HR, fleet support, and facilities management. The session includes speakers who will explain how culture can be influenced by enriching user experience and by embedding service management into application user interfaces. Examples of how to drive service innovation by crowdsourcing ideas for improvement will also be showcased.
Visit us at booth #108 to catch innovation in action.