Event Details | Event Overview | Session Details | Collaterals

Event details

Date: June 8 – 10, 2014
Time: 9 a.m. to 5 p.m.
Venue: Gaylord National Convention Center, Washington, DC
Speaker(s): Hardy Düsterwald, General Manager, BPMICoE, Telstra with co-presenter Susanto Kumar De, Program Manager, Infosys and Rishi Kumar Jain, COO, Infosys McCamish with co-presenter Phil Underhill – Global Alliance Director, Pega

Event overview

PegaWORLD brings together BPM visionaries to discuss the future of business process management systems and ways to achieve business transformation. This is a unique platform to discover new ideas, share experiences, and learn best practices and new techniques. Discover the most effective uses of Build for Change technology directly from industry thought leaders and the Pega product team.

At the event, you’ll have an opportunity to connect with our leaders and our Pega solution experts.

Infosys has an exclusive booth (# D5) at this event and will be showcasing the following solutions:

  • Dispute resolution and prevention for communication service providers (CSPs)
  • VPAS customer service work desk (CSWD) for life insurance industry
  • Client onboarding, real-time KYC and client risk management solution for financial services
  • BPM enterprise adoption methodology (BEAM) and inPrime frameworks
  • Infosys Upgrade solutions

You will get an opportunity to connect and network with enterprises that have interesting stories to share about their BPM journey. You will get to connect with our BPM solution experts who can engage with you on your specific requirements. You will also get to witness our solutions built on Pega technologies and understand how they can work for your enterprise.

Any enterprise that is exploring the BPM space and is keen to invest in the Pega based solutions

Session details

Topic: Telstra’s story of building an Agile Pega BPM platform and using it for continuous business process improvement and digitization
Date: June 9, 2014
Time: 4 p.m. to 5 p.m.
Venue: Gaylord National Convention Center
Speaker(s): Hardy Düsterwald, GM – BPM Integration CoE, Telstra
Susanto Kumar De – Program Manager, Infosys
Session description
Hardy will speak about:

  • The challenges faced by Telstra while implementing the enterprise-wide Pega BPM platform
  • How Telstra business and IT CoEs partnered with system integrator to overcome these challenges
  • How this platform is helping Telstra to continuously digitize and roll out new processes without causing any impact to existing processes

Topic: Insurance case study; reduce operational costs, and enhance and unify client experience
Date: June 10, 2014
Time: 3:45 p.m. to 4:45 p.m.
Venue: Gaylord National Convention Center
Speaker(s): Rishi Kumar Jain, COO – Infosys McCamish
Phil Underhill, Global Alliance Director, Pegasystems
Session description
Rishi and Phil will talk on:

  • How Infosys and Pega work together to provide solutions to customers
  • How customer service work desk (CSWD) can help insurance carriers reduce operational costs, enhance client experience, and unify multiple legacy platforms
Related reading

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