Date Thursday, September 14, 2017

Time 12:20 to 13:05 JST


Adobe Symposium 2017, Tokyo, revolves around optimizing customer experiences that focus on business.

With the growth of data and devices, and the development of technologies such as internet of things (IoT) and artificial intelligence (AI), customers' lives are reaching innovation far more than ever through digital. As customers' expectations rise endlessly, companies are forced to review how they approach their business. In the modern age where commoditization advances, it is no exaggeration to say that experiences determine the value of goods and services and influence corporate growth. Companies need to refresh their customer experiences and improve customer loyalty.

In this event, we will give a detailed introduction on Adobe Experience Cloud, announced at Adobe Summit in Las Vegas, USA, in March 2017. Adobe Japan will introduce ‘customer experiences’ that companies should realize through various sessions such as case studies of the leading companies in Japan and overseas and partner companies.


Connect with Infosys

This event will give you an opportunity to engage with our experts to understand more about the Infosys Adobe experience. You will also get a good understanding of Infosys Digital solutions.

Please write to us to schedule a meeting with our experts at the event.


Redefining business possibility through experience transformation


Thursday, September 14, 2017


12:20 to 13:05 JST


Shunsuke Onishi, VP, Head of Japan Business, Infosys

Session Description

Customer behavior is not just a promotional or advertising consideration. Establishing a customer-obsessed ethos across the organization is a key shift in the way enterprises have been thinking about customer engagements. This change in enterprise orientation demands new capabilities and unique insights that fetch far greater intelligence and break organization boundaries. It is a change from outward processing to an inbound triggering of engagement tactics based on events, insights, and evolving consumer profiles; processed via a complex maze of data, processes, and agile decision making. Along with Adobe Experience Cloud, we provide unparalleled capabilities in understanding and leading customer preferences and aspirations, and building them into unique business and branding opportunities with quantifiable return on investment (ROI) possibilities.

Learn how we helped our clients create hyper-personalized and immersive experiences, attributed ROI with precision, and leveraged data and enterprise content to create a newer dimension of business potentials; allowing customer engagements to definitely aid in the immediate as well as long-term organizational growth strategies.