Date March 6, 2018

Venue: International Convention Centre, Sydney

Infosys is a Platinum sponsor at Salesforce World Tour 2018

Event overview

Salesforce World Tour is a learning event hosted by Salesforce; which brings together thought leaders, industry pioneers, and thousands of your peers for learning, inspiration, equality, and fun.

Infosys is a Platinum sponsor at Salesforce World Tour. Engage with us to experience interactive, experiential demos, and cutting-edge solutions; which are helping our clients accelerate their digital journey and deliver value to their customers. Meet our experts and leadership team at our booth, where you can:

  • Discover ways to bring customer experience to life with newer business models
  • Identify solutions to transform into a highly connected and agile enterprise
  • Experience how Infosys delivers strategic Salesforce solutions to achieve your business goals
  • Hear from our clients about how Infosys helped them in their digital transformation

Session details


Tuesday, March 6, 2018


3:30 p.m. - 3:50 p.m.


Breakout F, Level 1


Next level of customer service leveraging Salesforce Connected Cloud Ecosystem and digital-first strategy.

Come along and hear how CBHS is planning to transform their member service experience by using the service cloud, sales cloud, marketing cloud, and social cloud. Salesforce is the sales, marketing, and service of choice for CBHS. Learn how we are aiming to create a single customer view, drive performance through key metrics, improve net promoter score (NPS), reduce average handling time (AHT), and improve the member (customer) service experience across all engagement channels.


Joe De Battista
Joe De Battista

CIO, CBHS Health Fund Australia

Joe is a highly motivated, performance- and people-driven IT leader with over 27 years of experience in senior and executive management roles. Earlier to CBHS, Joe was a CIO at iSentia.

Kedar Vilas Bopardikar
Kedar Vilas Bopardikar

Principal & Delivery Lead – Salesforce Practice Europe and ANZ accounts, Infosys Ltd.

Kedar runs some of the largest and most demanding Salesforce programs at Infosys Salesforce practice. His passion is to help Infosys customers increase the return on investment (ROI) on their Salesforce implementations.

Chandan Miskin

Chandan Miskin,

Practice Director – Salesforce Apps ANZ & APAC, Infosys Ltd

Chandan has been in the Salesforce ecosystem since 2007, and he runs the Salesforce business for Infosys for Australia and New Zealand (ANZ) and Asia-Pacific (APAC) geographies. He has been instrumental in driving Infosys presence in the Salesforce space in these geographies.