Infosys is an Emerald sponsor at Knowledge 2019 - ServiceNow's flagship event in the service management industry where service management professionals and thought leaders come together to network and discuss technology to deliver modern digital workflows that unlock productivity and transform the employee and customer experience.

With ServiceNow’s move into the Digital Workflow space, Knowledge 19 has now become one of the biggest digital events in the industry with this year’s attendance estimated to be well over 15,000 to include industry leaders and practitioners.

Come witness our service management offerings for the enterprise which will be showcased at our booth and see what we are doing for our customers across industries such as retail, hospitality, financial services and more.

Date: May 7-9, 2019 | Booth # 1026

Location: The Venetian, Las Vegas, Nevada

Request a meeting with our experts

Solution Showcase

Infosys Enterprise Service Management Café

Navigate Digital Transformation with “Back-to-Box”

Infosys offers service management offerings for the enterprise including new areas such as HR, Security, IT Business Management, Customer Service, Facilities, GRC, Cloud and to newer bets like Virtual Agents, Internet of Things (IoT) and Machine Learning thereby enabling clients to experience the future of service across the entire service lifecycle.

Infosys helps ServiceNow customers embark on a transformational journey through its game changing solution – the Infosys Enterprise Service Management Café. The Café comprises of best practices, artefacts and 50+ pre-built apps including new capabilities around AI, IoT and the new Back to Box utility to simplify and fast track ServiceNow implementations.



Join our Customer Breakout and Infosys TheaterNow sessions to reimagine the future of service

Breakout Session BRE1819

Wednesday, May 8th | 11:30 am to 12:10 pm PST
Digitizing IT using ITSM, SDLC, Demand, Asset and CMDB
Adil Ahmed - Director, Information Architecture & Knowledge Systems, Bristow
Moumita Anthony - ServiceNow Program Lead, Infosys

Breakout Session BRE1858

Wednesday, May 8th | 1:30 pm to 2:10 pm PST
Driving Service Experience Transformation across the enterprise with the Now Platform
Joe Marx - Senior Director, Global Shared Services, Radial Inc
Mahesh Chandrasekharan - Lead Consultant, Infrastructure Management, Infosys

Breakout Session BRE1837

Thursday, May 9th | 10:30 am to 11:10 am PST
Taking work to next level using ServiceNow
David Brady - Vice President, IT Strategy Portfolio, Citizens Bank
Steven Leahy - Vice President, Service Delivery & Improvement Manager, Citizens Bank
Ajay Mishra - Service Management Leader, Infosys

TheaterNow Session TN1806

Wednesday, May 8th | 1:30 pm to 1:45 pm PST | Theater 1
Accelerate Future of Service Experience with ServiceNow AI
Elton Barretto - Technical Lead, Infosys
Pushkal Sharma - ServiceNow Consultant, Infosys

TheaterNow Session TN1805

Thursday, May 9th | 2:00 pm to 2:15 pm PST | Theater 2
Extract Maximum Business Value by moving Back to Box
Ashish Sethi - ServiceNow Consultant, Infosys
Harshdeep Garg - ServiceNow Implementation Consultant Infosys

Please ensure to check the website before the session for the most updated information on the sessions.

Meet our Experts

Connect with our experts to learn more on how we can partner with you, to deliver value

Infosys SMEs will showcase the following offerings at Knowledge 19

Digitize Workflows

  • ITSM
  • ITOM
  • HR
  • CSM and Field Service Management
  • Demand Management Idea Portal

Ashish Sethi
Harshdeep Garg

Back to Box

  • Enterprise Service Management Café
  • Back to Box utility
  • Business Case Evaluator

Elton Barretto
Himani Tewari

Industry Solutions

  • Gamification
  • Vertical Specific Solutions
  • Asset Upgrade
  • License Compliance Dashboard

Ajay Mishra
Pushkal Sharma



Follow the conference conversations on Linkedin and Twitter. Post, share, mention us on all things related to Service Experience Transformation with the hashtag #Know19 and #InfosysK19.