On-demand Webinar: Transforming Customer Experience in a Constrained Supply Chain Environment

Event Overview

The ongoing pandemic and war situation in Europe have made Retail and Consumer Packaged Goods (CPG) companies face unprecedented disruption in a highly competitive market. There has been a drastic shift in the consumer buying behavior with frequent technological changes and rapid product launches. Companies now must evolve out of the existing legacy and disjointed system and adapt to an agile and innovative approach of work by leveraging latest technologies.

Infosys Salesforce practice presents a session tailored for you to gain insights on how Retail and CPG companies are grappling to transform their business models to ensure the best-in-class Customer Experience.

Key Takeaways

Tune in to hear from industry experts on:

• The latest trends and big bets in the Retail and CPG industry
• The role of technology to achieve agility with improved operational efficiency and enhanced customer-centricity
• How Infosys has leveraged salesforce to help their clients run industry leading CX initiatives and navigate growth during these unprecedented times
• The tips to amplify customer lifecycle management across all digital touchpoints
• The sessions will also entail open interactions within peers from your industry to discuss any other relevant ideas.

Speakers

Ambeshwar Nath

Senior Vice President, Consumer, Retail & Logistics Industry head (EMEA) at Infosys

Balakrishnan C S

Vice President, Digital Demand at Mars

Anjali Yadav

Associate Vice President and Unit Client Solution Head for the Enterprise Cloud Application Services (Salesforce) Unit, Infosys

Siddhi Saraiya

Senior Director, Digital Product Management at Adidas

Silvano Lago

Head of IT Supply Chain, The Kraft Heinz Company

Vladimir Hanzlik

Director, Industry Perspectives - Retail and Consumer Goods at Salesforce