Date: March 17, 2026
Time: 07:30 AM, HKT
Location: The Mira, Level 18, TST, Hong Kong
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Event Overview
Enterprises are rapidly evolving as AI, data, and intelligent workflows converge to redefine how work gets done. The ServiceNow AI Summit Hong Kong 2026 is a one day event bringing together industry leaders, customers, and practitioners to explore how AI, data, and workflow automation are transforming enterprise service delivery.
Event Description
At the summit, Infosys showcases how organizations can move beyond traditional processes and embrace AI driven enterprise reinvention powered by agentic AI, industry ready workflows, and experience centric CRM that enable faster decision making, smarter operations, and more human centered service experiences.
Infosys subject matter experts will demonstrate how differentiated capabilities across industry solutions and platform innovation accelerates AI enabled modernization on the ServiceNow platform.
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Transform Service Experience with Data, Workflows, and CRM
An Industry-first, AI-first approach
Booth Showcases
- Industry Solutions – Ready to deploy workflows tailored for industry specific modernization.
- Agentic AI Capabilities – Next gen AI that autonomously supports, decides, and acts across enterprise processes.
- AI Driven CRM – Intelligent, insight led customer experiences powered by connected workflows.
Key Takeaways
At this summit, attendees will:
- Discover how AI‑driven workflows are reshaping enterprise operations.
- Explore the impact of Agentic AI in enabling smarter, autonomous actions.
- Experience modern, connected service journeys powered by intelligent platforms.
- Gain practical insights from transformation stories and expert perspectives.
Session
Topic:
AI Orchestration in Action: Building the ‘Front Door’ to Work and an AI Control Tower with ServiceNow + Infosys
Abstract:
Service operations face two paths to value: elevating the front door to work for faster, simpler experiences, or orchestrating decisions through an AI Control Tower. This session explores how aligning skills, processes, and culture turns AI into scalable operational impact.
Speaker
Madhav Timalsina, VP & Head of Markets - Greater China Region, Infosys
Related Reading
About us:
Infosys is a Global Leader in Next-Generation Digital Services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
