Modernizing IT: Lam’s Strategic Leap

Lam Research embarked on a journey to modernize its IT operations and enhance service management capabilities. Since adopting ServiceNow platform in 2017, Lam has expanded its use across ITSM, CMDB, Discovery, SecOps, and asset management. In pursuit of greater scalability, compliance, and operational efficiency, Lam Research partnered with Infosys to accelerate its digital transformation.

Infosys brought strategic consulting expertise and deep ServiceNow capabilities to the table. As Lam’s infrastructure partner, Infosys simplified platform adoption, enabled faster releases through accelerators like Infosys Enterprise Service Management Café, and helped drive measurable outcomes. This partnership resulted in reduced ticket volumes, improved audit readiness, and enhanced user experience across the organization.

With Infosys and ServiceNow Collaboration, Lam Research implemented key modules and achieved 99.95% accuracy in asset management, and reduced ticketing overhead by 20% through virtual agents and self-service portals. The collaboration continues to deliver value, making Lam’s enterprise transformation journey a resounding success.