CIO Day 2010

Event details | Event Overview | Session Details | Session Description | Speaker Profiles

Event details

Date: November 15-16, 2010
Venue: Hotel NH Leeuwenhorst, Noordwijkerhout, Netherlands


Event Overview

The 6th CIO Day 2010 showcases IT professionals, visionaries and industry leaders sharing insights into challenges faced by leadership. Recognizing CIOs as credible leaders by community peers establishes and drives business performance. This year's CIO Day theme is C2IO: The Most Credible Chief!


Session Details

Date: November 16, 2010
Time: 11:45-13:00 GMT
Topic: Casting Your Engagement Net - How To Sustain a Win-Win Dialogue With Customers
Speaker: Bernie Segal, Europe Head, iEngage Digital Consumer Platform (SaaS), Infosys Technologies

Date: November 16, 2010
Time: 14:15-15:30 GMT
Topic: IT as a Main Driver In Rebuilding a New Bank - "De Bank Anno Nu"
Speakers: Corné Mulders, CIO, ABN AMRO Netherlands
Dennis Gada, Client Executive, Infosys Technologies


Session Description

Casting Your Engagement Net - How to Sustain a Win-Win Dialogue With Customers

Initiating and sustaining a two-way dialogue with customers is crucial for businesses to shape customer perception and deliver tailor-made products and offerings. To serve customers better, enterprises must understand customer psychographics. Shifting of engagement strategy to the social web generates commerce and enables delivery of measurable business value.

IT as a Main Driver In Rebuilding a New Bank - "De Bank Anno Nu"

ABN AMRO's sourcing model in partnership with Infosys, has proven to be very successful and beneficial in delivering large business transformation initiatives, including complex separation and rebuilding programs to the bank.


Speaker Profiles


Bernie is the Global Head of Sales and the European Head of Infosys' digital engagement business. He is responsible for leading Infosys' Social Media, employee collaboration and e-commerce business that is delivered as Software-as-a-Service (SaaS) platform. Bernie and his team of 150 colleagues provide a market leading Social Media platform that combines the best of customer engagement, collaboration, customer service and employee engagement.


Corné is the Chief Information Officer of ABN AMRO Netherlands. He is responsible for all system solutions used in Netherlands, and the bank's global applied group solutions. He joined ABN AMRO's international division in 1995 to develop and implement global system solutions for payments, securities and core banking. In 1999 and 2000, he ran ABN AMRO Hungary's Consumer Banking and Project Office. He joined ABN AMRO Netherlands' Operations unit in 2002 as Head of the Information and Process Management and became Head of Facility Management in 2004. He ran the project to prepare ABN AMRO Netherlands for the takeover in 2007 and was Head of Fortis Facility Management Benelux in 2008. After the takeover by the Dutch State, he was appointed Head of IT Solutions with ABN AMRO Netherlands.

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