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Session Description |
Topic: 2010 Billing & OSS World Conference & Expo
Date: June 9-11, 2010
Venue: Exhibit Hall, Gaylord National Resort and Convention Center, Washington D.C., USA
Booth No: 107
Infosys is a Platinum Sponsor of the 2010 Billing & OSS World Conference & Expo. This premier conference focuses on the Business and Operations Support System requirements for all Communications Service Providers (CSPs). It brings together international and domestic top-tier executives and decision makers, from rural and independent local exchange carriers, to Tier 1 wireline and wireless operators.
Topic: Infosys' iBillCare Platform Solution: A Consolidated Approach to Outsourced Billing and Customer Care
Date: Friday, June 11, 2010
Time: 09:00-09:45 EST
Speaker: Shree Kodavatiganti, Principal Consultant, Billing and Customer Care Practice, Infosys Technologies
Communications Service Providers (CSPs) outsource operations such as inbound/ outbound call centers and order-to-cash systems to improve operational efficiency. However, it becomes cumbersome to coordinate, control and monitor operations with multiple third-party vendors. CSPs, thus, need an end-to-end solution hosted by single vendor to manage their processes ranging from customer service delivery to order-to-cash cycle cost effectively. Our session showcases iBillCare, Infosys' Billing and Customer Care Platform solution, which provides best-in-class processes with an integrated application suite. This easy-to-deploy solution ensures billing accuracy and prompt tariff launch. It is optimized at process and technology layers to avoid setup implications.
Shree has 15 years of IT experience. He has worked with telecom service providers and BSS vendors, transforming their operations, and enabling them for Next Generation Products/ Services. He is a specialist in global sourcing strategies for processes, helping clients derive exceptional cost-savings through non-conventional outsourcing.
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2010 Billing & OSS World Conference & Expo
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