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Webinar: Billing - The Underestimated Key to Customer Experience

Event Details | Event Overview | Speaker Profiles


Event Details

Date: May 5, 2011
Venue: 11:00 PT / 14:00 ET
Speakers: Katherine Burger, Editorial Director, Insurance and Technology,
Christopher Kenney, Senior Director - Revenue Management and Billing, Oracle Financial Services,
Rahul Laxmikant Bhattad, Engagement Manager - Insurance, Healthcare and Life Sciences, Infosys Technologies

Event Overview

Though it is an essential component of customer experience, few service providers develop/ enhance their billing systems. This webinar showcases the benefits of advanced billing and customer care systems that help insurers gain the competitive edge. Experts explain how Oracle Revenue Management and Billing Software can transform operations, provide competitive advantage, and help companies interact with clients and trading partners more effectively.

Speaker Profiles

Katherine Burger

Katherine Burger is Editorial Director of Insurance & Technology (I&T) and Bank Systems & Technology (BS&T) from 1991 and 2003 respectively. Both the publications are members of the InformationWeek Financial Services of TechWeb. In addition to directing the editorial strategy of both publications, Kathy is charged with extending the brands through the creation and development of new products, editorial supplements, special publications and live and online events (including I&T's Executive Summit, BS&T's Executive Summit, and live custom events and roundtables on behalf of leading technology companies). She also oversees the brands' daily e-mail newsletters, as well as the websites and related online offerings for BS&T and I&T (www.banktech.com, www.insurancetech.com).

Kathy is a frequent speaker/participant at industry/association/sponsored conferences and events, and also has presented at a number of technology company user group and sales force events, including those produced by IBM, SAS, Microsoft, CSC, Sun Microsystems, Unisys, and Oracle. She has also participated in numerous Webcasts sponsored by industry leaders including IBM, Oracle, SAP, SAS, Microsoft, and CSC. In her publishing and media career, Kathy has also has covered the real estate and retailing industries. She is a graduate of Carleton College.

Christopher Kenney

Christopher Kenney is a Senior Director at Oracle and handles business development globally for "Revenue Management and Billing in Financial Services". Having worked with both start-up companies and large enterprises, Chris focuses on using emerging technologies and creative business approaches to solve the problem of 'How Do We Bill and Collect Payment from Our Customers?'

Chris has over 15 years of experience in unraveling the inner-workings of financial services billing, collections, and cash management.

Rahul Laxmikant Bhattad

Rahul Laxmikant Bhattad is an insurance professional and senior executive with over 15 years of experience in managing client relationships. He has led large transformation programs across various facets of insurance company operations including life, property/casualty (personal/commercial), mortgage, and reinsurance. This includes policy administration, claims, distribution and marketing. Rahul's deep understanding of technology and information systems, used as business enablers have resulted in successful implementation of large transformation initiatives and helped clients to transform and generate value.

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