Internet Retailing 2011

Event details | Event Overview | Session Details | Speaker Profile

Event details

Date: October 4, 2011
Time: 8:00-18:00 GMT
Venue: Novotel Hotel, 1 Shortlands, Hammersmith, London W6 8DR

Event Overview

Internet Retailing 2011 is UK’s leading conference for online and multichannel retailers, suppliers and analysts. The conference attracts delegates from across UK and Europe. Various industry experts deliver sessions on evolution of retailing and ways to keep up with ever changing consumer behavior, competition and market growth.

Infosys is a Track Sponsor at the event.

Session Details

Topic: Building a Common Platform to Support International Markets
Speaker: Amy Bastow, Head - Multichannel, The Phone House Europe
Date: October 4, 2011
Time: 11:50-12:20 GMT

Session Description

Best Buy Europe is making use of new technology solutions to improve multichannel customer experience and business capability across The Phone House operations in seven countries. This session provides an overview about technology, challenges and lessons learnt.

Speaker Profile

Amy Bastow

Amy Bastow is Head - Multichannel, The Phone House Europe. The Phone House businesses are part of the Best Buy Europe Group, operating alongside The Carphone Warehouse and Best Buy in UK. There are over 1,600 The Phone House stores across Europe and seven transactional websites; Amy is responsible for working with the local teams to drive a step change in the online channel. She joined Best Buy Europe in August 2010, having previously spent 4 years at John Lewis Direct, in roles including Head of Operations and General Manager. She started her career in strategy consulting, and spent time in corporate development and private equity before joining John Lewis Direct in 2003. She has a degree in neuroscience from Cambridge University.

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