itSMF USA Fusion 08

Date: September 7-13, 2008
Venue: Moscone Center, San Francisco, CA, USA 

Event Details  |  Session Details  |   Speaker Profile

Event Details
The itSMF USA Fusion 08 conference and exposition brings together the best minds in the service management industry. At the event, industry experts will deliberate on ITSM best practices, innovative strategies and real-time results.


Session Details

Topic: Cost Catalog: Giving Control to Your Business
Date: September 8, 2008
Time: 10.00-11.00 AM PDT
Room: 131 (Session 328) 
Speakers: Hardeep Singh, Senior Consultant, Infosys
                    Nilesh Patel, Barclays Global Investors

Session description
Of late, buzzwords such as 'actionable service catalog' are gaining ground. However, no service catalog is complete without accurate costing. Increasing economic demands hold Information Technology (IT) accountable for reducing costs. Cost catalogs enable enterprises to plan and manage IT costs through accurate benchmarking and cost benefit analysis. This session identifies the cost levers that translate into cost effectiveness and improved processes.


Speaker profiles
Hardeep Singh has more than 13 years of experience in IT Service Management and Information Security. He has led several enterprise-wide ITIL implementations and partnered with organizations to drive business value for ITSM initiatives. He has helped enterprises build a business case for ITSM and carve out a structured road map for its implementation. A Certified ITIL Master and CISSP, Hardeep has led service and cost catalog projects.

Nilesh Patel, Barclays Global Investors
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