Infosys at IT Service Management 2006 Colloquium

Event Details  |  Overview  |   Speaker

Event Details


Managing Availability - IT Service Management to the rescue!
Speaker: Rohit Nand, Senior Consultant, Infosys Technologies
Date: Thursday, May 18, 2006
Venue: Bangalore, India


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More information on the ITSM Colloquium

Session Overview
IT organizations have traditionally been both reactive and inward focused in the way availability of IT systems is managed. The approach for planning and measuring availability has been limited to individual systems and technology components. The current reliance of Business on IT makes it imperative to understand the mapping of IT services to business processes and proactively plan for IT availability in line with Business plans. This session will cover the planning, implementation and management of an end-to-end availability management process, illustrated with real-life examples.



Rohit Nand is a Senior Consultant with the IT Service Management Consulting practice at Infosys. He has extensive expertise in defining and implementing IT service management processes for Fortune 500 organizations. He has led a large number of engagements in the areas of IT service management, risk management, organization change management and off-shoring initiatives. He is ITIL Masters trained, CISSP and has an MBA with a major in Information Systems and Finance.

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