Overview

Enrollment is typically the first interaction a member has with a payer. It’s important to create a first impression that lasts forever. And a seamless enrollment process is the logical place to begin.

Infosys Helix Member Coverage is a module of the Payer on Cloud platform. It is a next-gen solution that is capable of transforming your member enrollment experience.

With the Coverage module, you can transform enrollment for every member.

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The Infosys Helix Member Coverage module automates enrollment from documentation to reconciliation. It notifies you about incomplete enrollment forms and lets you connect with the members and collect the details seamlessly. Here are some of the key features the solution offers:

  • Robotic Process Automation - The solution collects the data, verifies eligibility, enrolls the member and give you visibility into the process.
  • Real-Time Insights – Access predictive, actionable recommendations that can help you make better decisions, faster.
  • Secure-By-Design – The HIPAA compliant solution ensures that sensitive health data isn’t leaked without the consent of your members.
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Challenges & Solutions

Digitize and simplify the process with configurable rules, workflows and dashboards

Automate enrollment from documentation to verification, configuration to reconciliation, and communication to satisfaction

Be secure by design and HIPAA compliant while facilitating digital authorization and accelerating the consent process