Modernizing contact centers with AI and automation
Contact centers have gone beyond providing query resolutions to aiding in customer acquisition by increasing customer engagements and capturing interaction and performance data. Considering the role, they play in addressing critical business needs, there is a need to continuously enhance contact centers for increasingly more functionalities.
Enterprises need to partner with solution providers that go beyond providing infrastructure and software to primarily enable customers’ connectivity to human agents. Contact center solutions across key dimensions of Experience, Efficiency and Insights need to be focused to comprehensively modernize contact centers with omnichannel and analytics capabilities.
Learn how Infosys and Automation Anywhere can help modernize contact centers to meet your organization’s business needs.
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Learn more about our alliance with Automation Anywhere here.