Applying AI to Enhance the Telecom Experience

Industries are driving their digitization journeys with special emphasis on cloud transformation, improving experiences, data-based predictive decision making, etc., thereby accelerating AI adoption. Telecom industry is no different.

More and more people are collaborating and transacting online, leading to an exponential increase in the amount of data generated, thereby delivering new data insights and data-driven applications. Telecom sector will soon be back at the drawing board, in search of product innovations to deliver new customer experiences.

Watch how Infosys applied AI leverages virtual assistants, NLP, cognitive computing, pattern recognition, AI/ML powered recommendations and AR/VR to provide an end-to-end, seamless and personalized experience to the user while increasing the efficiency of the process.