A Large Automotive Company in the US wanted to provide a singular web entry point for all customer digital interactions by bringing customers, dealers and the brand together on one portal.
A robust technology platform was required to unify all digital channels to enable faster rollout of digital features in regional flavors and deliver on evolving customer expectations.
Customer experience was inconsistent due to multiple disparate platforms.
Launching new services was taking time as environment provisioning was unstandardized, manual and not agile to support the business requirements.
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Infosys implemented and supported a standardized platform that enabled faster development and rollout of new services.
The solution encompassed the following;
Standardized the platform on cloud leading to accelerated adoption of digital channels.
Reduced the time and cost to market features.
Provided exciting digital customer experience.