How Digital Transformation Is Helping You Pay Your Mortgage

Residential mortgage servicing, the process of collecting your mortgage payments and passing the right amounts to investors, tax authorities, and insurers is probably not the first industry you would think of as a hotbed of digital transformation.

After you close on your home loan, the mortgage servicer is your point of contact for anything and everything related to paying off your mortgage. For most of us, that is where the payments go until perhaps the servicing rights are sold to a third-party servicing company like Select Portfolio Servicing, Inc. (SPS) - a residential mortgage servicing industry leader and a wholly-owned subsidiary of Credit Suisse Group, AG.

Read this exclusive article where Randhir Gandhi, SPS CEO and Jay Nair, Senior Vice President, Financial Services, Infosys explain how Infosys, with its applied AI and Cobalt offerings, helped SPS to digitally transform its mortgage servicing value chain, and improve customer experience.