Infosys offers cloud managed services, part of Infosys Cobalt, to efficiently operate cloud workloads and navigate the complexities of scaled cloud operations. Our services have built-in constructs to address governance across finance, technical, and operational requirements, along with security regulatory compliance needs.
Our services adhere to well-established frameworks such as ITILv4 that ensure the highest level of process compliance. We can extend to an SRE-centric operating model that can propel enterprises towards a cloud-native culture from traditional tower-based models.
Our comprehensive cloud managed services catalog covers:
As a cloud-first culture, our cloud managed services offer the following value propositions:
The base SLA for Infosys Cloud Managed Services in line with the ITIL process, for the core process of incident management, is as follows:
|Category||Delivery Model||Coverage||Response Time||Resolution Time|
|Gold||Dedicated / Shared||24x7||
|Silver||Dedicated / Shared||16x5||
We offer cloud resource-based or cloud consumption-based pricing models, coupled with the clear listing of services included in a category and comprehensive SLA for all ITIL processes. This ensures an easy and transparent contracting mechanism.
For enterprises that are operating in Horizon 2 and Horizon 3, we offer cloud managed services in a service-centric manner with ‘Site Reliability Engineering (SRE)’ as the core operating principle. This includes:
In such an engagement, the SLIs would focus around availability, latency, throughput, durability, and error rate, which are more important to the business to be ensured than the typical ITIL process SLA like incident response time and resolution times.
Success story: Infosys migrates enterprise workload to AWS Cloud for Australian wealth management company
As the primary service integrator, we defined processes, procedures and operational responsibilities in a multi-vendor cloud ecosystem supporting four million users.
A well-defined operating model backed by a standard service catalog with selectable add-on services as per enterprise business needs. A robust service transition approach and seamless stitching of services in the landscape ensure zero/ minimal service disruption in transition.
Rigorous asset tagging, consumption tracking, and IT show back, ensuring accountability of consumption. Our cost and architecture optimization services helps clients in deriving maximum value from their cloud spent.
For clients who are adopting SRE model, we guide them through operating model transformation with an Infosys 4S phased adoption journey: Snorkel-Swim-Scuba Dive-Submarine.