The automotive industry is on the brink of unprecedented changes and new challenges. Customers are increasingly focused on seamless online experiences, electric vehicles, sustainability, shared mobility services, and more. In this context, auto manufacturers must stay ahead of innovations and trends to ensure relevance in the market.
One such major auto manufacturer was faced with the challenge of updating their legacy systems, providing superlative online customer experiences, managing dealer networks worldwide and serving a competitive post-covid marketplace. Watch this video case study to learn how Infosys partnered with this auto manufacturing giant to help them thrive in an ever-changing and increasingly challenging market.
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The Journey to an Enhanced Ecommerce Experience
Delivered a 100% Zero Touch, Fully Digital Car Shop - Configure & Buy experience
Achieved multi-billion dollars in digital orders in first 9 months
Provided fully digital CX for dealer only bookings in 30+ markets
Solved massive inventory problem triggered by the post-pandemic slowdown
Empowered enterprise with competitive edge and improved agility for global deployment