Insights
DWS in Spotlight with Shishank Gupta: Striking the Human-AI Equilibrium in an Evolving Workplace
In this new episode of the second edition of “DWS in Spotlight”, we explore one of the most important shifts underway in the digital workplace: the move from AI-driven productivity enhancements to AI-powered business value.
Filmed inside the Future of Work (FOW) Zone in Bangalore, this conversation brings together Shishank Gupta, SVP and Head of Microsoft Practice and Digital Workplace Ecosystem at Infosys, and Chidambaram Ganapathi, AVP & UTO, Digital Workplace Services at Infosys, for a deep dive into how enterprises can accelerate value realization in an AI-first world.
Watch the full episode to discover how value, trust, and responsible innovation are shaping the next evolution of the digital workplace.
Key Takeaway
- AI as a Companion, Not a Competitor: AI augments employees by taking over routine tasks, freeing people to focus on creativity and higher-value work.
- From User Productivity to Business Outcomes: Agentic AI connects individual efficiency to enterprise-level results through end-to-end workflows across key business functions.
- The Rise of Agentic AI: Agentic AI enables multi-step, human-in-the-loop processes, driving faster and more intelligent decisions across the organization.
- Trust as the Foundation for AI Adoption: Strong governance, responsible data use, and transparent communication are essential to build confidence and scale AI adoption.
- Responsible AI at the Core: Platforms like Infosys Topaz and Topaz Fabric ensure AI is secure, compliant, and responsibly engineered for both internal and client environments.
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