This US based mortgage servicer wanted to improve their workplace productivity by providing employees with best-in-class computing environment-new hardware, Windows 10 and productivity suite.

The client was looking at an evergreen approach that will help the employees access applications in a phased manner and stay up to date with all latest operating system updates. Infosys helped them in their endeavor by migrating their legacy systems to the latest Windows 10 based evergreen model.

Key Challenges

  • Performance issues such as long boot and login times
  • Outdated hardware and application software giving rise to security loopholes
  • Image and patch management problems
  • Out-dated OS leading to high support and IT costs

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The Solution

An evergreen approach to transition from a traditional to modern ecosystem

Once Infosys took over the reins, it handled end-to-end migration activities for 3000 client devices -from assessment of hardware to application compatibility assessment, packaging, validation, deployment of the Windows 10 Operating System and finally, the post-upgradation support. This encompassed hardware compatibility assessment for about 15 different models, application assessment for around 1000 applications, application packaging for around 150 applications and hardware driver packaging for 15 different models

What did we do?

  • Optimized booting scripts
  • Provided a secure and unique user experience wherein only the required set of applications are installed based on the department the user belongs to
  • Conducted Windows 10 image build and customization as per client standards - decoupling the image and application into different layers of Windows Image based on Base, Foundation and Business layers.
  • Strategically planned the migration of 3000 users from Windows 7 to Windows 10, based on 10 different department clusters

Modernized workplaces can lead to better performance and reduced overheads

  • Enable faster user adoption by ensuring hardware compatibility upfront
  • Adherence to certain benchmark guidelines can help in creating a very secure environment
  • Pilot testing on all hardware models with different user groups can help improve performance
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Benefits

Improved employee experience and productivity

Enhanced performance of business-critical applications, reduced login and boot time from 2-3 mins to 30 seconds

Enhanced performance of business-critical applications, reduced login and boot time from 2-3 mins to 30 seconds

Improvement in security features

Improvement in security features

Streamlining of department specific images

Streamlining of department specific images

Frequent OS updates, enabling users to install applications by themselves and lowering support and IT costs

Frequent OS updates, enabling users to install applications by themselves and lowering support and IT costs