Building Resilient Utilities Field Service with AI: An Infosys and Microsoft Perspective
AI is rapidly transforming business operations, and the Utilities sector is no exception. At the forefront of this transformation are two industry leaders, Sanjay Ladha from Infosys and Erin Garritty from Microsoft. Together, they explore how AI is redefining field service efficiency in a thought-provoking, two-part fireside chat.
Discover how cutting-edge technologies, emerging trends, and strategic collaborations are driving innovation and delivering real-world impact. If you’re curious about how AI is shaping the Utilities industry, this series is a must-watch.
The Future of Efficiency
Utilities today face a dual challenge of increasing demand and stringent regulations. Erin shines a light on a pressing question for the sector – “How do we do more with less?” Discover how AI enables a seamless transition to prescriptive maintenance, addressing the needs of aging infrastructure and integrating complex renewable energy sources.
Empowering Smart Operations
Revolutionize your field services with AI. Advanced AI tools offer real-time insights, optimize resource allocation, and give technicians powerful tools for on-the-ground excellence. From bridging legacy systems to harnessing invaluable tribal knowledge, AI becomes the intelligent bridge to operational efficiency.
Overcoming Challenges through Collaboration
Adopting AI isn’t without its challenges, but innovation thrives on collaboration. The strategic partnership between Infosys and Microsoft focuses on breaking barriers like data security and governance while delivering scalable and compliant AI solutions tailored for the Utilities sector. Together, they’re creating a foundation for trust, efficiency, and innovation, ensuring businesses can confidently adopt AI-driven strategies.
Proven Solutions in Action
Witness the power of AI through groundbreaking solutions. Infosys REF-OR-M Solution for Connected Field Service Management and Infosys REF-OR-M Solution Modern CX for Utilities are expertly built on the Microsoft stack with AI at their core. These solutions are designed to optimize operations, automate routine tasks, and elevate customer experiences to new heights.
This exclusive two-part fireside chat is your gateway to understanding the groundbreaking strides being made in the Utilities industry. Gain deep insights into the Infosys-Microsoft partnership and its dedication to revolutionizing field service, ensuring a smarter, more agile, and future-proof sector.
Don’t miss this opportunity to stay ahead of the curve.
Watch now and explore how AI’s transformative power can lead your Utilities business toward unprecedented growth and efficiency.
Here’s what the leaders had to say:
Erin Garritty,
National Director, Business Applications,
Microsoft
“Our long-term vision with Infosys for advancing AI-driven solutions for Canadian Utilities is really to empower Utilities with the right tools and the insights they need to provide exceptional value to their customers.”
Sanjay Ladha,
AVP, Microsoft Practice Americas,
Infosys
“The partnership has been fantastic. There's so much for us to do together in this market. All of the advancements in AI, and with Microsoft being a front runner in this space, Infosys with its expertise, I think we have a very compelling offering for our customers.”
Uncover how the Infosys-Microsoft partnership is leveraging AI to revolutionize field service for Utilities, delivering the roadmap for a smarter, more agile, and future-proof industry. This two-episode series is an absolute must-watch for anyone passionate about the future of field service in the Utilities sector!
