Insights
Doing More with Less: How Connected Operations Help Councils Meet Rising Demand
A Joint Perspective from Infosys, Microsoft, and Brent Council
How can local governments deliver faster, more transparent, and more responsive services with fewer resources? Co-authored by Infosys, Microsoft, and Brent Council, our latest joint Point of View features unique perspectives from Tony Afuwape (Brent Council), Jamie Gillan (Microsoft), and Mohit Sachdeva (Infosys) as they set out a practical path for councils to move beyond isolated digital initiatives and accelerate the transition to more connected, intelligent local government.
Build More Responsive, Resilient, and Future-Ready Councils
Respond to Rising Demand with Fewer Resources
Discover how councils meet rising demand, citizen expectations, and regulatory requirements while addressing resource constraints and workforce continuity challenges.
Move Beyond Fragmented Operating Models
Replace isolated digitisation with connected journeys, real-time information, and cross-department collaboration.
Discover the Foundations for Intelligent Government
See how connected operations, unified data, and intelligent workflows can help councils unlock lasting value for residents.
Scale AI Responsibly
Learn how responsible AI can help officers find information quickly, summarise complex cases, and automate routine work while retaining human oversight.
Learn from Brent Council’s Transformation Journey
Experience how Brent Council modernised its complaints management, reducing calls and letters, call-handling time, and manual effort by 50%.
The Next Chapter of Local Government Starts Here
Download the Point of ViewAuthors
Tony Afuwape
Interim Head of Digital Transformation Communications, Insight and Innovation Service Reform & Strategy, Brent Council
Jamie Gillan
AI Business Solutions Account Executive, UK Public Sector, Microsoft
Mohit Sachdeva
Head of Microsoft Business Applications, Europe, Infosys
Accelerating Transformation with Microsoft and Infosys
Infosys combines its deep domain expertise with a robust Microsoft partnership to help councils modernise service delivery. Built on the Microsoft technology stack and accelerated by the cloud capabilities of Infosys Cobalt and the AI-first capabilities of Infosys Topaz, these solutions help connect services, strengthen organisational resilience, and improve the resident experience.
