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AI in Customer Engagement and Contact Centers Building Seamless Customer Journeys – Insights from Infosys and Microsoft

Discover the synergies between AI and strategic collaboration as Rohit Verma and Chethana Shetty from Infosys, and Philip Sharp from Microsoft explore the future of customer engagement and contact center operations in this engaging fireside chat. This thought-provoking conversation is a meeting of minds, igniting discussions on revolutionizing customer experiences, leveraging cutting-edge technology, and driving transformational growth.

Why watch the fireside chat?

  • Gain unique industry insights from two global technology leaders.
  • Learn how AI, cloud computing, and data analytics are reshaping customer engagement and contact center operations across the UK and Europe.
  • Uncover practical strategies for automating routine tasks, providing predictive analytics, and enhancing customer interactions using Microsoft Azure and Microsoft Dynamics 365.
  • Get inspired by real-world examples of collaborative success stories driven by the Infosys-Microsoft partnership, including AI-driven platforms like Infosys Cortex.
  • Explore emerging trends in the Contact Center as a Service (CCaaS) market and understand how businesses can achieve better outcomes and stay competitive.

Watch the full conversation here:

AI in Customer Engagement and Contact Centers: Building Seamless Customer Journeys – Insights from Infosys and Microsoft

Here’s what the leaders had to say:

Philip Sharp

Philip Sharp,
Global Black Belt, Dynamics 365 Contact Center, Microsoft

“The combined strengths of Infosys and Microsoft will enable businesses to scale operations and adapt quickly to changing market conditions, ensuring they meet customer expectations and also stay competitive.”

Rohit Verma

Rohit Verma,
AVP, Microsoft Practice Europe, Infosys

“We continue to evolve our innovative approach and strategic partnerships with Microsoft to drive significant improvement in customer engagement and operational efficiency, making us a key player in this dynamic CCaaS market in the region.”

Chethana Shetty

Chethana Shetty,
Director Sales, Microsoft Practice, Infosys

“AI and collaboration with companies like Microsoft and Infosys are revolutionizing customer experiences”

This fireside chat dives into how the Infosys-Microsoft partnership fuels agility, scalability, and innovation, addressing the evolving demands of modern enterprises. Perfectly tailored for professionals and decision-makers who want to stay ahead in a competitive and digital-first world.