Insights
Unleashing the Cost and Service Benefits of Digitised Complaint Management for UK Local Government
Public sector organisations are under growing pressure to deliver services that are faster, more transparent, and truly citizen centric. In this exclusive webinar, hosted in collaboration with our partner Microsoft, Jamie Gillan from Microsoft, Tony Afuwape from Brent Council, and Mohit Sachdeva and Smriti Sarkar from Infosys, explore the operational challenges councils face today, and how AI-powered automation can streamline complaint handling, boost efficiency, and improve the resident experience.
Built for Council Needs
Discover how the Infosys Complaints Management Solution brings together Microsoft Dynamics 365, Copilot, and low-code capabilities to support faster, more transparent, and effective complaints handling for councils.
From Complaint Submission to Resolution
Step into a live, end-to-end demo of the complete resident journey, showing how complaints move across channels and through triage, investigation, resolution, and closure in one connected flow.
Lessons from Brent Council
Hear Brent Council’s experience of transforming complaints handling with Infosys, from the challenges it set out to address to the implementation journey and outcomes achieved.
Technology Powering the Future
Gain Microsoft’s perspective on the technology shaping modern complaints management, and how AI-enabled capabilities can support councils facing complex operational pressures.
Ready to explore the full discussion? Watch the webinar recording to experience practical insights that can help shape the future of complaints management across councils.
Key Speakers
Jamie Gillan
AI Business Solutions Account Executive, UK Public Sector, Microsoft
Tony Afuwape
Interim Head of Digital Transformation Communications, Insight and Innovation Service Reform & Strategy, Brent Council
Mohit Sachdeva
Head of Microsoft Business Applications, Europe, Infosys
Smriti Sarkar
Senior Consultant, Microsoft Practice, Infosys
