Infosys Digital Telecom CRM (Digi-Tel) solution is a specialized solution for Telecom Service Providers based on Microsoft Dynamics 365 On Line/On-Premise with pre-built, ready-to-deploy business processes and automation. It offers a holistic solution for customer relationship management, focusing on business productivity, customer experience and actionable insights. The Infosys Digital Telecom CRM Solution is an end to end CRM Solution which offers intelligent features spanning across Single Customer View, Sales force Automation, Order Management, Trouble Ticket Management, Dashboards and more. Key highlights of the solution are customized capability for the Telecom Service Providers across Sales and Service to help Agents to be more effective on Any Device at Any Time.


Challenges & Solutions