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REF-OR-M Solution – Modern CX for Utilities

Overview

The Modern CX for Utilities solution comprises of end-to-end process flows for contact and premise management, IoT-enabled smart meter monitoring to gain insights into consumption and proactively detect outages, omni-channel case and SLA management, and meter installation scheduling from successful D365 transformation engagements to achieve greater business value during each phase of customer journey.

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Challenges & Solutions

Streamlined business processes for multiple utility sector, real-time updates, and business process automation for multi-channel experience

Accurate data management, single source of truth enabling enhanced customer experience

KPI measurements, consistent customer communication, and alerts/updates

Quicker response to customer queries/complaints and proactive communications on energy fluctuations led by process automation

Resource Center

Testimonial

Microsoft acknowledges Infosys as one of its key GSI partners who can think of the one Microsoft Story

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White Paper

Service Management for Electricity Distributors

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Platform of possibilities

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Testimonial

Accelerating digitization and delivering on customer experience for BJ Services

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