The Modern CX for Utilities solution comprises of end-to-end process flows for contact and premise management, IoT-enabled smart meter monitoring to gain insights into consumption and proactively detect outages, omni-channel case and SLA management, and meter installation scheduling from successful D365 transformation engagements to achieve greater business value during each phase of customer journey.
Streamlined business processes for multiple utility sector, real-time updates, and business process automation for multi-channel experience
Accurate data management, single source of truth enabling enhanced customer experience
KPI measurements, consistent customer communication, and alerts/updates
Quicker response to customer queries/complaints and proactive communications on energy fluctuations led by process automation