In an era where commercial digital services are now at the core of our lives, and whether people are at the local supermarket or on a banking app, there’s an expectation that services will be engaging and secure. Public sector digital services are no exception. Indeed, the global pandemic has elevated the role of Public sector digital services. The public sector plays a vital role in enabling the health, safety and overall wellbeing of citizens. It has amplified the importance of optimising people’s interaction with the public sector, reinforcing a strong appetite among citizens for more seamless, self-service public sector platforms. Agile and accessible digital government services have never been more crucial to optimising public welfare.
Infosys surveyed 1,500 UK residents with the principal aim to understand.