Sitecore

Sitecore

Sitecore is leading the way in digital experience innovation - receiving an array of awards, market-leadership recognition from top analyst firms, and numerous recommendations from clients spanning industries, business models, and locations. Sitecore is helping organizations around the world own the experiences they create for their customers, constituents, and supporters.
https://www.sitecore.com/

Infosys Sitecore Partnership:

Infosys is a global partner of Sitecore and provides innovative solutions and end-to-end services that drive unparalleled efficiencies and optimization.

By combining customer data and analytics, Infosys delivers engaging experiences that nurture customers throughout their user journeys with personalized content in real-time.

Infosys and Sitecore are driving human-centric customer moments across marketing and sales for enterprises to engage, convert, and serve their digital native customer base.

Infosys Sitecore Center of Excellence offers end-to-end digital customer experience services to transform the way organizations engage with their customers in today’s omni-channel landscape.

Infosys brings in deep expertise in digital marketing technology and data strategy, marketing analytics, and digital experience platforms such as Sitecore to identify and influence consumer moments of truth and drive digital transformation journeys.

Sitecore Offerings:

Consulting

  • Digital Marketing Consulting
  • Architecture and Platform Assessment
  • Project and Program Management
  • Agency Liaising and Training

Development and Implementation

  • Responsive Website
  • Multi-lingual implementation
  • Campaign management
  • Analytics, SEO
  • Personalization
  • Search Implementation

Migration

  • Sitecore Version Upgrades and consolidation
  • AS-IS migration from other technology.
  • Porting from one kind of hosting provider to other like Microsoft Azure.

Infrastructure

  • Infrastructure Assessment
  • Capacity Planning
  • Sitecore environment setup
  • Performance Engineering
  • Application Security

Maintenance and Support

  • Maintenance Services
  • Enhancement Services
  • Production Support
  • Administrative activities.

Success Stories:

Video Case Study: Energy Utility Redefines Consumer Experience with Infosys Digitally Managed Services

Value Delivered:

Modernizing Web Platform for an Electric Utility
For a leading electricity company, Infosys used Sitecore’s JSS Headless Architecture on Azure PaaS to deliver end-to-end digital transformation with Sitecore content management and content publishing. We enabled deep analytics by customizing Sitecore analytics, email experience management (EXM), and Sitecore campaign management. The engagement redefined and refreshed the customer experience with faster content updates. Infosys also provided managed services for support and enhancements.

Benefits

  • 80% containment rate
  • 30% drop-in service requests and call center expenditure
  • Faster revenue recognition with quicker online bill payments
  • Speedy information dissemination to customer
  • Enhanced customer satisfaction

Digital transformation for Healthcare Company
Infosys helped a healthcare company migrate 80 websites and microsites from legacy SharePoint to cloud based Sitecore platform (Sitecore 9x). We ensured seamless content and data migration using Infosys migration framework and accelerators.

Benefits

  • Zero business impact during migration
  • Enhanced user experience through content syndication
  • Faster content publishing with very limited dependency on IT
  • Nearly 70% automation for testing 25,000 artifacts

Future-proof Architecture for Multinational Healthcare Company
Infosys used Sitecore 10.1 (Helix Architecture) to consolidate the applications, uplift user interactions, and deliver supportable infrastructure that is easily scalable for future needs. Sitecore Experience Manager (XM) topology on Kubernetes was used as infrastructure to cater to the future needs.

Benefits

  • Reduced maintenance cost
  • High scalability using modern Docker and Kubernetes technology
  • Content syndication through Sitecore ‘Content as a Service’ across multiple platforms.
  • Sitecore containers support rapid infrastructure-as-code deployment

Managed Services for American Confectionery and F&B Conglomerate
Infosys facilitated the support and development of the digital marketing suite of applications by establishing standardization and governance in a multi-brand ecosystem comprising multiple agencies and vendors. We engaged automation to reduce support cost by optimizing over 200 websites on Sitecore Platform.

Benefits

  • 20% reduction in infrastructure cost
  • 30% reduction in support tickets
  • Eliminated redundancies
  • Improved asset and template reusability across brands using Sitecore Digital Asset Management (DAM)

Infosys Sitecore Differentiators:

Infosys offers frameworks, solutions, and tools to accelerate value realization. Leveraging these accelerators, Infosys can help enterprises with ~30% cost optimization, faster time to market along with reducing complexity of new implementations or migration process.

Infosys Sitecore Training Academy

Infosys Sitecore Training Academy

Brand Builder Framework

Brand Builder Framework

Infosys Sitecore Migration Tool

Infosys Sitecore Migration Tool

Infosys website rollout kit

Infosys website rollout kit

Agency Onboarding framework

Agency Onboarding framework

Automated Release mgt framework

Automated Release mgt framework

Infosys offers end-to-end digital marketing services covering customer experience management, analytics, campaign management, and marketing operations across multiple industry verticals. With more than 5000 consultants, we partner with leading digital experience platform vendors in the market.

Related Reading: