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Alliances

Infosys-Vitech Alliance

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Vitech is a global provider of cloud-native benefits administration software. Over the last 35 years, Vitech has been helping its group insurance and pension fund administration clients expand their offerings and capabilities, streamline operations, gain analytical insights, and transform their engagement models.

Vitech’s V3locity, a cloud-native administration, engagement, and analytics platform is a transformative suite of complementary applications that offers full lifecycle business functionality and robust enterprise capabilities.

Earlier known as V3, V3locity is a single platform for life insurance, group benefit, and pension administration needs. The platform combines core administration with a revolutionary digital experience. Its modular design enables flexible and agile deployment strategies. With multiple security tools and features across network, access control, and data, V3locity provides top-tier security, and compliance with industry standards. V3locity has been consistently rated as an innovative and market-leading platform in the US insurance market by analysts such as Gartner, Celent, and Datos/Novarica over the years.

Learn more about V3locity here.

About the Partnership

The Infosys-Vitech alliance helps insurers provide a differentiated customer experience and achieve greater business efficiency by accelerating digital transformation. We enable insurers to accelerate product implementations and launch them on the V3locity digital platform. The alliance helps insurance companies enhance customer experience, reduce time to market, improve process performance, strengthen operational control, and improve compliance.

Through the Infosys-Vitech partnership, insurance organizations can offer their customers enriched features and customized modules. In addition, organizations benefit from end-to-end implementation services, reusable tools and accelerators, data migration support, and maintenance services for the V3locity platform.

Infosys and Vitech have developed a true 360° partnership with Infosys supporting Vitech not only in product engineering and implementation but also with state-of-the-art learning and development content for Vitech hosted on our next-generation learning platform, Infosys Wingspan.

Key Benefits

Enhanced customer experience by monitoring, designing, and implementing customer feedback

Reduced time-to-market by utilizing pre-built items in a vast array of repositories and product configurations with minimal additional coding

Better process performance with flexible and open architecture to integrate seamlessly with customer ecosystems

Stronger operational control through robust authorization and permission structures

Improved digital services to elevate group and individual participant experience

Unified customer 360-degree view to support individual and organizational relationships and interactions

Key Offerings

Infosys has a successful track record in delivering large-scale transformation programs that help insurers enhance customer experience and reduce operational costs. The Infosys-Vitech V3locity Center of Excellence (COE) provides a variety of V3locity platform services such as product implementation, integration, customization, and configuration as well as application maintenance, operations, and management of various environments. Early adoption of the V3locity platform gives insurers a competitive advantage by addressing the challenges of legacy systems. Through the COE, Infosys and Vitech provide a range of reusable artifacts, best practices, tools, and accelerators:

For insurers looking to embark on their transformation journey to the V3locity platform, Infosys has developed several playbooks for blueprinting exercises using its vast experience from such programs. These playbooks help our clients lay a strong foundation and launchpad for their implementation journey.

Infosys manages the entire lifecycle of Vitech's V3locity components using DevSecOps toolkits. We leverage a typical scaled agile methodology with agile release trains (ART) to deliver requirements across integrated pipelines (CI/CD), supported by over 75 agile and SAFe-certified Infosys-Vitech consultants. This approach focuses on unlocking core business value for our clients.

Infosys application maintenance services (AMS) help insurers streamline end-to-end application services, from incident/request intake to prioritizing, triaging, handling, and preventing issues from recurring. In addition, we provide several built-in tools and accelerators to ensure seamless transition and execution of Infosys AMS.

Infosys performs application regression testing, performance testing, and functional unit testing. We also test the quality of the product using modular and behavior-driven development (BDD) frameworks along with Selenium tools. Together, Infosys and Vitech ensure that the structural quality of the V3locity platform remains intact by identifying patterns and improving development cycles.

Related Readings

Infosys Wingspan success story with Vitech

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Read to know what Infosys has been offering to insurers

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Infosys transforms claims processes

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