Enhanced customer experience by monitoring, designing, and implementing customer feedback
Reduced time-to-market by utilizing pre-built items in a vast array of repositories and product configurations with minimal additional coding
Better process performance with flexible and open architecture to integrate seamlessly with customer ecosystems
Stronger operational control through robust authorization and permission structures
Improved digital services to elevate group and individual participant experience
Unified customer 360-degree view to support individual and organizational relationships and interactions
Infosys has a successful track record in delivering large-scale transformation programs that help insurers enhance customer experience and reduce operational costs. The Infosys-Vitech V3locity Center of Excellence (COE) provides a variety of V3locity platform services such as product implementation, integration, customization, and configuration as well as application maintenance, operations, and management of various environments. Early adoption of the V3locity platform gives insurers a competitive advantage by addressing the challenges of legacy systems. Through the COE, Infosys and Vitech provide a range of reusable artifacts, best practices, tools, and accelerators:
For insurers looking to embark on their transformation journey to the V3locity platform, Infosys has developed several playbooks for blueprinting exercises using its vast experience from such programs. These playbooks help our clients lay a strong foundation and launchpad for their implementation journey.
Infosys manages the entire lifecycle of Vitech's V3locity components using DevSecOps toolkits. We leverage a typical scaled agile methodology with agile release trains (ART) to deliver requirements across integrated pipelines (CI/CD), supported by over 75 agile and SAFe-certified Infosys-Vitech consultants. This approach focuses on unlocking core business value for our clients.
Infosys application maintenance services (AMS) help insurers streamline end-to-end application services, from incident/request intake to prioritizing, triaging, handling, and preventing issues from recurring. In addition, we provide several built-in tools and accelerators to ensure seamless transition and execution of Infosys AMS.
Infosys performs application regression testing, performance testing, and functional unit testing. We also test the quality of the product using modular and behavior-driven development (BDD) frameworks along with Selenium tools. Together, Infosys and Vitech ensure that the structural quality of the V3locity platform remains intact by identifying patterns and improving development cycles.