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Telstra is a leading telecommunications and information services company with an international presence in 15 countries.
Telstra grows its international business by:
Telstra sought to build a joint integrated enterprise with a technology partner in close proximity to Telstra’s global customers. The company was looking for a partner with robust capabilities, a global pool of resources, and the ability to scale up quickly to meet the growing business requirements.
Infosys enabled Telstra to enhance its Net Promoter Score (NPS) while reducing cycle time. They are developing an operating model to help Telstra upgrade to a global system, thereby offering customers access to Telstra’s offerings.