Case Study
A Scandinavian manufacturer of luxury cars wanted to transform its network of more than 2,000 dealers in over 100 countries into a digital global workshop.
Infosys developed an advanced workshop application leveraging diagnostics and telematics data of cars to deliver a superior after-sales and service experience. Our solution adopted Representational State Transfer (REST) architecture, always-on connectivity, and big data to enhance the productivity of technicians at the workshop.
The Solution
Next-gen digital workshop
Infosys developed a next-generation workshop application to drive remote diagnostics, facilitate predictive car maintenance, and enhance the productivity of the workforce.
Our solution helped the Scandinavian automotive company transform its dealership network into a digital workshop ecosystem
Our solution converted a dealership network into a digital workshop
75-100% increase in productivity for tracing faults in cars
50% reduction in electronic control units (ECUs) failure
200-300% increase in speed to load data
Benefits
Our solution adopts a digital ecosystem approach to car service, maintenance, and repair
Vehicle diagnostics for car maintenance and repair
Infosys established Wi-Fi connectivity across the dealership network to leverage diagnostics and telematics data of cars. Our workforce application is available on mobile devices of technicians to streamline vehicle service and repair workflows
Big data for vehicle performance and insights
Our solution harnesses a huge volume of structured as well as unstructured data to undertake preventive maintenance, trace faults, and forecast emerging requirements of vehicle parts and components.
Comprehensive information on one screen
Our application empowers technicians by providing repair manuals and reference information of vehicles as well as media streaming capability to support advanced repair methods.
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