The client is a leading American mortgage servicer. Manual loan acquisition processes meant significant effort was being expended on scrubbing data, ensuring accuracy, and maintaining documents. Infosys leveraged a combination of next-gen technologies to optimize the loan boarding process and upgrade documentation, resulting in higher efficiency gains for the client.
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Automation for speed
Conducted document classification, data extraction, validation, and analysis on over nine types of documents along with multiple audits, document formats, and complex data extraction
Slashed the audit time of loans from 58 minutes to 18 minutes
Amplified capacity by 2 – 3 times within 18 months
Reduced operating cost by US$1.5 million
Improved compliance with regulatory norms