The client is a US-based mortgage servicer. Faced with strict compliance requirements, they sought to reduce customer onboarding time and average handling time, while ensuring accurate data capture across servicing systems. Infosys NIA was used to automate key processes, enabling greater efficiencies across operations as well as auditing.
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Automation for operational efficiency
Realized savings of US$450,000 within a single quarter
Reduced customer onboarding effort by 50%
Met the 45-day compliance timeline when onboarding customers
Enabled accurate data capture
Boosted capacity creation through better scalability and reduced AHT of the application