The M&A Success Story: Infosys accelerating the largest M&A Transaction in Financial Services

In the competitive landscape of financial services, the merger and acquisition (M&A) space poses significant challenges and opportunities for scaling operations and integrating diverse systems. This market dynamic requires innovative solutions to handle increased data volume and maintain seamless service delivery.

This case study explores how Infosys provided crucial support in modernizing infrastructure, integrating platforms, and ensuring smooth client migration processes, addressing scalability challenges and achieving seamless integration. This collaboration not only facilitated the largest M&A transaction in Financial Services history but also positioned the client at the forefront of the industry with enhanced enterprise-level capabilities.

About the Client

Client is a leading Broker-Dealer, Wealth Manager, and RIA Custodian in North America. They offer a range of services, including brokerage and trading, retirement accounts, education and custodial services, personal choice retirement, and small business accounts.

Challenges

The client faced several challenges due to the merger. The key issues were:

• Scalability in crucial areas such as portfolio accounting, trading, middle and back-office operations, cashiering, customer master, client reporting, billing, security master, and RIA custodian services.
• Over 100 hotspots across the client's environment that needed addressing.
• Integration of trading experience features from the acquired entity.
• Conversion challenges for cashiering, customer master, finance, sales, and compliance.
• Development of new platforms for contact center services, corporate actions, service tech, and RIA custody data delivery.
• Data center modernization to handle the expected sixfold volume increase due to the M&A and market volatility.

To address these challenges, Infosys developed new platforms, modernized data centers, and provided support for various conversions. They employed distributed agile methods for scalability and ensured smooth client migration processes.

The Infosys Solutions

Infosys tackled these challenges by remediating hotspots in key areas such as portfolio accounting and trading, integrating new trading experience features, and executing comprehensive conversion and testing for cashiering, customer master, finance, sales, and compliance. Infosys developed new platforms for various services, including contact centers and corporate actions, and provided support for data center modernization, application uplifts, and testing. The team employed extreme offshoring with distributed agile for scalability and conversion testing and automated the integration conversion to enhance enterprise-level capabilities. Additionally, the solution utilized a factory model for DC4 migration to expedite timelines and offered phased client migration support.

Business Benefits

Infosys delivered a remarkable range of benefits for the client, ensuring smooth migrations, enhanced scalability, and efficient transitions across various operations. The successful pilot migration paved the way for subsequent phases, reflecting Infosys' expertise in managing complex integrations.

• Seamless pilot migration of 250,000 accounts across retail, advisor, and active trader categories
• Successful migration of 5 million retail accounts and 6 million advisor accounts to the integrated platform
• Development of new platforms for contact centers, corporate actions, and various services

This success story demonstrates Infosys' ability to tackle complex challenges and deliver transformative solutions that drive business growth and efficiency.

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If you are inspired by this case study and want to explore how Infosys can assist your business in achieving similar success, Contact us today for more information.