KYC Transformation for a large Global Bank with 100+ jurisdictions
In today's ever-evolving financial services market, institutions are under immense pressure to comply with stringent regulatory requirements while maintaining operational efficiency. The demand for seamless customer onboarding and adherence to regulatory standards has never been higher.
This case study explores how Infosys partnered with a global financial institution to reimagine their KYC journey, ensuring strict adherence to regulatory standards and enhancing customer experience.
About the Client
Our client, a global financial institution with a footprint in 100 + geographies, faced significant challenges of navigating their KYC processes across multiple jurisdictions. With numerous systems and non-standardized processes, they struggled with inefficiencies and high operational costs.
Challenges
The client faced several challenges. The key issues were:
- Immense regulatory pressure to enhance governance, structure, and controls around AML/KYC effectiveness.
- Lack of agility to quickly react to changes in KYC standards across various geographies and businesses.
- Operational inefficiencies due to the use of numerous systems across different business lines and regions.
- Absence of standardization across geographies, leading to inconsistent controls and escalating compliance costs.
To address these challenges, the client partnered with Infosys to create a best-in-class enterprise-wide KYC platform, leveraging advanced technologies and AI-driven solutions to improve operational efficiency, compliance, and customer experience.
The Infosys Solutions
Infosys leveraged its deep understanding of the KYC domain and the client's systems to deliver a comprehensive Enterprise KYC program. The front to back digital solution simplified KYC processes, improved controls, automated workflows and enhanced MIS reporting capabilities for transparency and rapid decisioning. Additionally, Infosys utilized advanced AI-driven solutions to improve operational efficiency and eliminate the need for customer outreach during the onboarding and renewal processes.
Business Benefits
Through a strategic partnership with Infosys, the client achieved significant improvements in their KYC processes, enhancing overall operational efficiency and customer experience.
- Shortened the review cycle by 20%
- Improved overall quality by 30%
- Reduced the client burden to provide data by over 20%
- Increased the Net Promoter Score (NPS) by 30%
This success highlights the transformative power of front-to-back digitization and advanced AI-driven solutions in achieving regulatory compliance and operational excellence.
Get in Touch
Ready to transform your KYC/AML processes? Reach out to learn how Infosys can help you achieve your goals.