Case Study
The client is a leading universal bank operating in Private & Commercial Banking, Corporate & Investment Bank (CIB), and Asset Management domains. The bank is operational in more than 50+ countries with a large global presence.
Infosys partnered with the client to implement reconciliation services for their trade, cash, and position reconciliation in listed derivatives space.
Key Challenges
- Reconciliations were scattered across multiple legacy platforms. This made it very complex for management to track all the reconciliations which were active
- The legacy system had no scope for any upgrades or enhancements, making it very cumbersome and difficult to manage
- Legacy reconciliation systems were not very user friendly, without any user dashboards
- Users could not log into the reconciliation system and could only access printed reports sent on their desks
- Changing business logic was complex and required substantial effort. It would take four to six weeks for any simple changes to existing processes
- Huge operational effort and costs due to multiple reconciliation platforms, most of which were legacy. Added to this, support and maintenance costs made TCO unviable
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Leveraging Agile as a Methodology
- Agile methodology was used to iteratively analyze and document the existing processes. Infosys aligned with domain SMEs to analyze the details for faster alignment with the new ITRS system
- All the active reconciliations were consolidated from across different legacy platforms
- Reconciliation logic was captured through existing documentation, understanding legacy platform logic and user interviews
- Reconciliation logic and processes were optimized to remove inefficiencies. Various processes, which were previously manual, were automated
Infosys Methodology
Reconciliations were onboarded on to ITRS in a phased manner
ITRS reporting module customized to provide output reports as per the client format
The existing RTB and CTB teams were trained to manage any changes and support activities and make the whole process automated
Benefits
30 – 50% reduction in time to onboard recon jobs
70 – 80% rules optimization resulted in improved performance in reconciliation executions. Processes which were taking hours can be executed within few minutes
5 – 10% increase in the auto-match rates. Reduced the burden on business users, as less mismatches mean they can focus on more productive work
Additional revenue of USD 500k from indirect work linked to the provided solution
One million transactions and 50+ reconciliation jobs were onboarded and reconciled on a daily basis with optimized rules
Due to UI-based configuration in ITRS, it is easier and faster to
onboard new reconciliations. A simple recon process can be
productionized in less than three weeks instead of six to eight
weeks
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