Digital Transformation in Lending a Reality

Lending is a key priority for banks and credit unions, which remain flush with deposits. End-to-end digital transformation of your lending strategy will benefit both your organization and your customers, giving you the power to reach new markets, develop new lending products and improve the customer experience. Learn how your financial services organization can make digital transformation in lending a reality with this thought leadership with BAI, designed to take your lending business to the next level.

Panel Discussion | Lending as a Service: Expanding Beyond Traditional Lending Channels

BAI Chief Marketing Officer Holly Hughes moderates a panel discussion on the opportunities lending as a service presents and what can be learned from digitally transforming an organization’s lending services. The guests are:

  • Ajay Bhandari, Head US Mortgages and SE Region – Financial Services at Infosys
  • Neal Shah, Head of Enterprise Operations and IT Strategy at Regions Bank
  • Sherry Graziano, Head of Digital Commerce at Truist

Fireside Chat | Digital Transformation in Lending: Keys to Success

Bringing together an “Apple-like experience, Google-like targeting and Amazon-like fulfillment” is a true digital transformation, says Dennis Gada, Head of Financial Services at Infosys. He and BAI CMO Holly Hughes discuss how financial services organizations can bring that successful transformation to lending.

Podcast | Building Relationships with the Next Gen Through Lending

Millennials and Gen Z represent almost half of the U.S. population, and they’re growing up so fast. On this podcast, Terry Badger, managing editor at BAI, discusses with Bal Shukla, a partner at Infosys, and Rajesh Shah, the head of engineering at Citizens Bank, why lending is the right product set for banks to build strong relationships with younger Americans.

A few takeaways from the conversation:

  • The key is to meet them where they are, which requires creating the digital capabilities to provide fast, easy and convenient access to products and services.
  • Lending is the right banking product to start a relationship because the variety of lending products available provides a potential solution to almost anyone.
  • Millennials and Gen Z can be quick to switch banks for a better experience – offerings that are mobile-first and hyper-personalized can help with stickiness.


Podcast | Building Relationships with the Next Gen Through Lending

Whitepaper | From Banking Boomers to Zoomers: Buy Now, Pay Later

Whitepaper | From Banking Boomers to Zoomers: Buy Now, Pay Later

Use of buy now pay later (BNPL), a form of point-of-sale lending, has grown significantly. While fintechs are still the biggest players, banks can also quickly build and roll out a BNPL offering. Understanding their purpose, focusing on the right customer segment and adopting a modern technology stack can help. Vivek Dwivedi, Head of Payments Practice at Infosys, explains more in this featured whitepaper.


Video | Onboard Better: Lending Made Easy with Infosys Finacle

Any bank can now digitize its customer onboarding process, even for something as complex as a small business loan. See how Infosys Finacle can support the entire application process from new customer registration to an identity check, eligibility verification, and sharing the loan application and the loan account number.