Infosys AssistEdge

Overview

Infosys AssistEdge is a first-of-its-kind customer service platform. It helps contact centers, and delivers seamless customer service through smart offerings.

AssistEdge provides an integrated customer service experience across channels such as web, chat, phone, and social media, and transforms contact centers from issue resolution centers to revenue generating units. The platform enables organizations to realize faster returns on their investment through improved agent efficiency, reduced call volumes, and quicker go-live periods.

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Key features and benefits
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Challenges & Solutions

 
   

Infosys provides an enterprise product that pulls in relevant customer information from across diverse applications into a single plane.

We provide a smart collaboration product that supports multichannel, multimedia and multi technologies. Provides dynamic and intelligent access to subject matter experts.

Enables self-help for customers using various tools and capabilities such as virtual agent widget, advanced knowledge management, domain ontology and natural language processing