Digital Consumer Experience
Infosys Digital Transformation solutions and services help health plans take an enterprise-wide view of consumer engagement initiatives to deliver a personalized, consistent, and connected experience across channels and consumer life cycle. We combine deep healthcare knowledge, digital expertise, and cross-industry toolkit from healthcare to retail, and a range of consulting and systems integration capabilities to help you gain a competitive edge.
- Engage with consumers anytime, anywhere, and in any way
- Faster / easier information fulfillment and issue resolution
- Increased customer satisfaction
- Lower cost of contact center operations and administration – over 20 percent reduction in handling time
- Speed-to-market – reduced development time for applications, APIs etc.
- Flexibility – SOA enables meeting, evolving requirements and regulations
- Integrated implementation and QA minimizes business disruption and consumer backlash
- Recoup investment in communications management in 12 –18 months
Consumer Engagement through Digital Transformation
Digital Healthcare Ecosystem