Enabling improved patient outcomes at lower total cost

Overview

Infosys Digital Transformation solutions and services help health plans take an enterprise-wide view of consumer engagement initiatives to deliver a personalized, consistent, and connected experience across channels and consumer life cycle.

Speed-to-market – reduced development time for applications, APIs

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UX Design

Digital consumer experience

Our solution combines deep healthcare knowledge, digital expertise, a cross-industry toolkit from healthcare to retail, and a range of consulting and systems integration capabilities to help you gain a competitive edge.

Business

  • Engage with consumers anytime, anywhere, and in any way
  • Faster / easier information fulfillment and issue resolution
  • Increased customer satisfaction
  • Lower cost of contact center operations and administration – over 20 percent reduction in handling time

IT

  • Flexibility – SOA enables meeting, evolving requirements and regulations
  • Integrated implementation and QA minimizes business disruption and consumer backlash
  • Recoup investment in communications management in 12 –18 months
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Challenges & Solutions

Our solution assesses digital capabilities and impact of processes and systems, and helps develop a digital strategy, which is in line with your business strategy

We provide digital best practices and CoEs, which assure value and integrate very well with your business rules and challenges

We Deliver Omni channel experience, and deploy analytics and tools to measure performance and metrics, which ensure all your digital KPI’s are met