Infosys developed a context-aware cognitive chatbot to improve cross-border collaboration. The solution architecture incorporated a chatbot layer between tax audit teams working in different regions.
Our chatbot provides a communication brokering service as well as standardization in resolving tax audit queries. Standardization is imperative in a coordinated tax audit for accuracy.
Our chatbot solution was built on the cloud, and leveraged natural language processing, artificial intelligence, machine learning, robotic automation.
