Industry Offerings

Utilities (CIS) Transformation Services

Your utilities enterprise requires a customer-oriented application portfolio to be responsive to customers and address business requirements. You need to consolidate as-is customer service processes while developing to-be process models to sustain the competitiveness of your enterprise.

The Infosys Utilities practice undertakes Customer Information System (CIS) transformation programs to align technology with business. We focus on quality, speed and reliability of operations. It enhances the meter-to-cash value chain, while ensuring statutory compliance and supporting on-boarding of net metering customers as well as electric vehicles to the smart grid.

Our CIS transformation approach bridges gaps in knowledge and capabilities, minimizes application support costs, and eliminates redundant functionality in your CIS portfolio. The Infosys data governance methodology ensures a unified data inventory and improves the accuracy of reporting across gas, power and water utilities.

Utilities CIS Transformation

Infosys advantage

  • CIS process reengineering and systems integration based on SOA principles
  • Team of consultants with expertise in packaged solution implementation and Advanced Metering Infrastructure (AMI) readiness assessment
  • Suite of tools to identify and analyze CIS improvement initiatives, prioritize plans based on value and enterprise readiness, and monitor value realization

Generation and Trading

Transmission and Distribution

Customer Service

Enterprise Services


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