Customer Experience Management
The Infosys Utilities practice implements digital solutions to help power, gas and water utilities transform customer service across channels. Integrated customer information systems facilitate personalized customer experiences in traditional service channels such as the contact center.
We develop portals that allow your customers to manage their account / consumption, view usage reports, and check billing history at any time, using any device. Our social tools encourage participation in energy conservation and help you reward users with rebates / customized rate plans. We develop two-way messaging solutions for prompt communication regarding payments, outages and emergencies. Our customer service surveys and polls provide accurate feedback on service levels.
Team of customer experience consultants, digital marketing experts and service delivery specialists uncovers several paths for effective communication.
Infosys platforms and solutions deepens customer engagement through behavioral analytics and discussion forums for local communities.
Infosys Enterprise Cognitive Platform (iECP) applies machine learning and cognitive science to respond to customer service requirements.