The Infosys Utilities practice provides services spanning the meter-to-cash cycle of gas, power and water utilities comprising Head End System (HES) implementation, customer acquisition, maintenance and support of field service software, debt and risk management, and auditing. Our approach facilitates prompt and accurate processing of meter data, which is essential for time-of-use-based billing plans for households and commercial / industrial clients.

Our unified data repository for customers and assets enhances data quality, eliminates billing errors, and ensures responsive customer service. It helps reduce unbilled revenue and deploy interval billing plans. Real-time communication between customer service representatives, dispatchers and technicians prevents missed appointments and service backlogs, while boosting productivity.

We have proven experience in amalgamating billing systems and migrating IT processes to greenfield systems for mergers and acquisitions.

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Infosys utilities meter-to-cash-footprint


Challenges & Solutions

Preconfigured and Accelerated Customer Care & Billing Enablement (PACE) solution leverages Oracle Customer Care and Billing (CC&B) as well as SAP IS-Utilities.

Meter Data Management Appliance, our preconfigured solution, incorporates Validation, Editing and Estimation (VEE) rules and supports Advanced Metering Infrastructure (AMI) as well as traditional metering devices.

A multi-disciplinary team of application developers, technical experts, infrastructure specialists, and program managers.