Transforming Customer Experience

Maximize Experience. Minimize Cost.

Consumers expect more than just reliable energy. They are becoming proactive, demanding choice and information, and expecting personalized services. Given this environment, energy utilities need to reinvent their customer-facing operations and applications to improve key business KPIs like customer satisfaction, customer churn, and operational efficiency.

Infosys has developed solutions to provide utilities with a true multichannel customer engagement platform and differentiated services. Our solutions deliver transformed customer experience, while realizing tangible benefits and business outcomes through our IP driven solutions.