Consumers expect more than just reliable energy. They are becoming proactive, demanding choice and information, and expecting personalized services. Given this environment, energy utilities need to reinvent their customer-facing operations and applications to improve key business KPIs like customer satisfaction, customer churn, and operational efficiency.
Infosys has developed solutions to provide utilities with a true multichannel customer engagement platform and differentiated services. Our solutions deliver transformed customer experience, while realizing tangible benefits and business outcomes through our IP driven solutions.